Cisco Cisco IPCC Web Option Technische Referenzen

CallSegmentTime

Time, in seconds, that the system took to 
segment a private network call. For example, if 
the ICM software handed the caller off to a 
menu of choices, CallSegmentTime reflects 
how long the caller spent in the menu.

int

NULL

ConferenceTime

The cumulative number of seconds that the call 
was in conference with more than two parties. 
ConferenceTime is recorded for both ACD and 
non-ACD calls. The value includes any 
HoldTime associated with the call. It is updated 
when the agent drops off the call or the call 
becomes a simple two-party call.

Depending on who initiated the call, 
ConferenceTime from 
Termination_Call_Detail is used in the 
following Skill Group and Agent Skill Group 
tables:

- ConferencedOutCallsTimeToHalf

- ConferencedInCallsTimeToHalf

int

NULL

Variable1

First of five variables used for call 
segmentation. Can also contain data entered 
during call wrap-up. (Maps to Aspect variable 
A.) 

varchar(40)

NULL

Variable2

Call segmentation variable (maps to Aspect 
variable B).

varchar(40)

NULL

Variable3

Call segmentation variable (maps to Aspect 
variable C).

varchar(40)

NULL

Variable4

Call segmentation variable (maps to Aspect 
variable D).

varchar(40)

NULL

Variable5

Call segmentation variable (maps to Aspect 
variable E).

varchar(40)

NULL

UserToUser

ISDN User to User information for a private 
network call.

varchar(131)

NULL

NewTransaction

Call has been re-classified via transfer, 
overflow, or new transaction. Indicates that 
there is at least one more row in Termination 
Call Detail for this call.

char(1)

NULL

RecoveryDay

A value used internally by the ICM software to 
track virtual time.

int

NOT NULL

RecoveryKey

A value used internally by the ICM software to 
track virtual time.

float

AK1, NOT 
NULL

TimeZone

The time zone used for DateTime. The value is 
the offset in minutes from GMT.

int

NULL