Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technische Referenzen
2-5
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Agent_Desk_Settings Table
Table 2-3
Agent_Desk_Settings Table
Field Name
Description
Data Type
Keys and Null
Option
Option
AgentDeskSettingsID
A unique identifier for the agent desk settings.
int
PK, NOT NULL
EnterpriseName
An enterprise name for the agent desk settings that
is unique within the enterprise.
is unique within the enterprise.
varchar(32)
AK1, NOT
NULL
NULL
Description
Additional information about the desk settings.
varchar(255)
NULL
AvailAfterIncoming
Indicates whether to automatically consider the
agent available after handling an incoming call:
agent available after handling an incoming call:
Y = Yes, consider agent available.
N = No, do not consider agent available.
N = No, do not consider agent available.
char(1)
NOT NULL
AvailAfterOutgoing
Indicates whether to automatically consider the
agent available after handling an outbound call:
agent available after handling an outbound call:
Y = Yes, consider agent available.
N = No, do not consider agent available.
N = No, do not consider agent available.
char(1)
NOT NULL
WrapupDataIncomingMode
Indicates whether the agent is allowed or required to
enter wrap-up data after an inbound call:
enter wrap-up data after an inbound call:
0 = Required
1 = Optional
2 = Not allowed
1 = Optional
2 = Not allowed
int
NOT NULL
WrapupDataOutgoingMode
Indicates whether the agent is allowed or required to
enter wrap-up data after an outbound call:
enter wrap-up data after an outbound call:
0 = Required
1 = Optional
2 = Not allowed
1 = Optional
2 = Not allowed
char(1)
NOT NULL
AutoAnswerEnabled
Indicates whether calls to the agent are
automatically answered:
automatically answered:
Y = Yes, calls automatically answered.
N = No, calls are not automatically answered.
N = No, calls are not automatically answered.
char(1)
NOT NULL
IdleReasonRequired
Indicates whether the agent must enter a reason
before entering the Idle state:
before entering the Idle state:
Y = Yes, agent must enter a reason.
N = No, agent does not need to enter a reason.
N = No, agent does not need to enter a reason.
char(1)
NOT NULL
LogoutNonActivityTime
Number of seconds on non-activity at the desktop
after which the ICM software automatically logs out
the agent.
after which the ICM software automatically logs out
the agent.
int
NULL
LogoutReasonRequired
Indicates whether the agent must enter a reason
before logging out:
before logging out:
Y = Yes, agent must enter a reason.
N = No, agent does not need to enter a reason.
N = No, agent does not need to enter a reason.
char(1)
NOT NULL