Cisco Cisco Administrative Workstation Technische Referenzen

EnterpriseName

An enterprise name for this peripheral. The 
name must be unique among all peripherals in 
the enterprise.

varchar(32)

AK1, NOT 
NULL

PeripheralName

The name of the peripheral as it is known at the 
site.

varchar(32)

IE1, NOT NULL

Location

Peripheral’s location.

varchar(32)

NULL

AnsweredShortCallsThreshold

Maximum duration, in seconds, for a short call. 
Any calls with a duration below the threshold 
are considered short. You might then choose to 
factor out short calls from handle times you 
calculate.

int

NULL

ConfigParam

Configuration parameters to be passed to the 
peripheral.

varchar(255)

NULL

AbandonedCallWaitTime

Minimum time in seconds an incoming call 
must be queued before being considered an 
abandoned call if the caller hangs up.

smallint

NOT NULL

PeripheralServiceLevelType

Default value for the 
PeripheralServiceLevelType for each service 
associated with the peripheral. You can 
override this default for individual services. 
Valid options for Aspect types are:

1  =  Service Level 1
2  =  Service Level 2
3  =  Service Level 3
4  =  Service Level as Calculated by Call 
Center. 

If this field is 0 for a service, the ICM software 
assumes the default specified for the associated 
peripheral.

If the peripheral is not an Aspect ACD, the type 
must be 4 (calculated by the peripheral).

smallint

NOT NULL

CallControlVariableMap

String containing the mapping between the 
peripheral’s call control variables and ICM 
software variables.

varchar(128)

NULL

AvailableHoldoffDelay

Default value of the AvailableHoldoffDelay 
field for Skill Groups associated with this 
peripheral. You can override the default for 
individual skill groups.

smallint

NOT NULL

Description

Additional information about the peripheral.

varchar(255)

NULL

Deleted

Deleted Flag. Stored as a character:

Y = Yes
N = No

char(1)

NOT NULL