Cisco Cisco Agent Desktop 9.0 Installationsanleitung
Cisco CAD Installation Guide
144
February 21, 2013
Upgrading From Earlier Versions of CAD
When upgrading to CAD 8.0 and a flat file implementation from earlier versions of
CAD, all previous data is lost.
CAD, all previous data is lost.
NOTE: Agent state data is purged after one day and call log data is
purged after seven days. Even though data from a previous version of
CAD is lost after an upgrade, after one day you will have a complete
set of agent state changes and after seven days a complete set of call
log data for real time reports.
purged after seven days. Even though data from a previous version of
CAD is lost after an upgrade, after one day you will have a complete
set of agent state changes and after seven days a complete set of call
log data for real time reports.
The metadata associated with recordings will also not be migrated to flat files when
upgrading. Any recordings made before the upgrade will not be available for playback
in Supervisor Record Viewer after the upgrade. However, you can use the raw2wav
utility to convert the recordings to WAV format so they can be played back with any
media player that supports the WAV format. See “Converting Recordings from *.raw to
*.wav Format” in the Cisco CAD Troubleshooting Guide for more information on using
this utility.
upgrading. Any recordings made before the upgrade will not be available for playback
in Supervisor Record Viewer after the upgrade. However, you can use the raw2wav
utility to convert the recordings to WAV format so they can be played back with any
media player that supports the WAV format. See “Converting Recordings from *.raw to
*.wav Format” in the Cisco CAD Troubleshooting Guide for more information on using
this utility.
For more information on upgrading CAD, see
.