Cisco Cisco Customer Voice Portal Downloads Installationsanleitung
T
ROUBLESHOOTING
C
ISCO
CVP
V
OICE
XML
3.0
Installation Guide
Copyright 2001 - 2005 Audium Corporation. All Rights Reserved. 1/14/05
20
Troubleshooting
This section describes issues that may arise during installation and possible causes and their
resolutions.
resolutions.
CVP VoiceXML Studio
Issue
Cause and Resolution
CVP VoiceXML
Studio shows an error
on startup beginning
with “Error accessing
license files…”
Studio shows an error
on startup beginning
with “Error accessing
license files…”
Make sure the CVP VoiceXML Studio-specific license files are
placed in the folder:
placed in the folder:
INSTALLATION_PATH\Studio\eclipse\plugins\
com.audium.studio.license_3.4.0\license
com.audium.studio.license_3.4.0\license
CVP VoiceXML
Studio starts up with an
error starting with “The
license file does not
permit use of this
version of the
software…”
Studio starts up with an
error starting with “The
license file does not
permit use of this
version of the
software…”
Each Cisco CVP VoiceXML product requires a separate license
file that will not function in other products. Most likely the Server
license files were placed in Studio. Make sure the CVP
VoiceXML Studio-specific license files are used instead.
file that will not function in other products. Most likely the Server
license files were placed in Studio. Make sure the CVP
VoiceXML Studio-specific license files are used instead.
CVP VoiceXML Server
Issue
Cause and Resolution
Make sure CVP VoiceXML Server-specific license files are
placed in the folder:
placed in the folder:
INSTALLATION_PATH\Server\license
CVP VoiceXML
Server shows an error
on startup containing
“Error accessing
license files…”
Server shows an error
on startup containing
“Error accessing
license files…”
If the license files were distributed by email and were not
compressed (i.e. as a ZIP file), the files are likely corrupt. Get a
new license file and make sure that the sender compresses the files
to avoid corruption.
compressed (i.e. as a ZIP file), the files are likely corrupt. Get a
new license file and make sure that the sender compresses the files
to avoid corruption.
When starting the
application server, the
console displays no
information on CVP
VoiceXML Server at
all.
application server, the
console displays no
information on CVP
VoiceXML Server at
all.
This is most likely caused by not having the CVP VoiceXML
Server web application archive file,
Server web application archive file,
CVP.war
, in the correct
directory. This could have been due to not installing CVP
VoiceXML Server or choosing the wrong directory in the CVP
VoiceXML installer for the application server’s web application
archive directory.
VoiceXML Server or choosing the wrong directory in the CVP
VoiceXML installer for the application server’s web application
archive directory.