Samsung GT-P5100 Benutzerhandbuch

Troubleshooting

Some music files may not play on your device for a number of 

reasons. If you receive error messages when opening music 

files on your device, try the following:

 

Free some memory by transferring files to a computer or 

deleting files from your device.

 

Ensure that the music file is not Digital Rights Management 

(DRM)-protected. If the file is DRM-protected, ensure that 

you have the appropriate licence or key to play the file.

 

Ensure that your device supports the file type.

 

Ensure that the Bluetooth feature is activated on your 

device.

 

Ensure that the Bluetooth feature is activated on the device 

you wish to connect to, if necessary.

 

Ensure that your device and the other Bluetooth device are 

within the maximum Bluetooth range (10 m).

If the tips above do not solve the problem, contact a Samsung 

Service Centre.

 

Ensure that the USB cable you are using is compatible with 

your device.

 

Ensure that you have the proper drivers installed and 

updated on your computer.

 

If you are a Windows XP user, ensure that you have 

Windows XP Service Pack 3 or higher installed on your 

computer.

 

Ensure that you have Samsung Kies 2.0 or Windows Media 

Player 10 or higher installed on your computer.