Apple twentieth anniversary mac Servicehandbuch
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our computer came with a booklet that describes the service and support options that are available
from Apple. It contains phone numbers you can call if you have trouble with your computer and also
describes many other ways of obtaining support information from online services, the Internet, and
automated fax services.
describes many other ways of obtaining support information from online services, the Internet, and
automated fax services.
Before you contact Apple for help with your computer, however, follow the advice in this chapter and
Chapter 12. Only call Apple if nothing in this manual helps. If you know the problem is with an
application program not published by Apple, call the application’s publisher.
Chapter 12. Only call Apple if nothing in this manual helps. If you know the problem is with an
application program not published by Apple, call the application’s publisher.
You’ll find you can solve many problems with your computer on your own by following the general
troubleshooting methods in this chapter, or the specific troubleshooting methods in Chapter 12,
“Solutions to Common Problems,” and Chapter 13, “Techniques for Diagnosing and Solving Problems.”
troubleshooting methods in this chapter, or the specific troubleshooting methods in Chapter 12,
“Solutions to Common Problems,” and Chapter 13, “Techniques for Diagnosing and Solving Problems.”
Step 1:
Gather as much information as you can
When you see an error message, you don’t have to take action immediately. The message stays on the
screen until you click the OK (or Restart) button or turn off the computer.
screen until you click the OK (or Restart) button or turn off the computer.
m Make a note of exactly what you were doing when the problem occurred. Write down the message
on the screen and its ID number (if any).
m List the programs you were using and the names of any items you know have been added to the
System Folder since the system software was installed. This information will help a service person
diagnose the problem, if you need to call later.
diagnose the problem, if you need to call later.
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C h a p t e r E l e v e n
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