Apple twentieth anniversary mac Servicehandbuch

Problems using the modem

If you are experiencing problems with your modem, try following the general troubleshooting
procedures on this page. Also see the information that came with any communications applications
you are using.

Double-check your installation.

1

Unplug and reconnect the telephone cord to ensure a good connection. Check all other connections.

2

Open the Express Modem control panel and make sure that the modem is turned on.

If the On button does not stay selected, or if the control panel does not appear, try reinstalling the
Apple Telecom software. See “Performing a Custom Installation” in Chapter 13.

Make sure your modem is communicating with the telephone line.

1

Open the Monitors and Sound control panel and make sure that the volume is set above the 
lowest mark.

Increasing volume lets you hear what’s going on: there should be a dial tone when you open
communications and you should hear the modem dialing telephone numbers.

2

Try dialing your own telephone number.

If you hear a busy signal, you are properly connected.

3

If you do not hear a dial tone, test your telephone line by connecting a working telephone and cord to
the line.

Plug the telephone into a telephone jack to verify the dial tone. If there is none, the telephone line 
is the source of the problem. The telephone line may be a digital line, in which case the modem will
not work.

Chapter 

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