Alcatel-Lucent IP Touch 4028 3GV27060DB Benutzerhandbuch

Alcatel-Lucent

SERIES Extended Edition

W h o   c a n   I   b e   f o r   y o u ?

Move on up to IP Touch for a wealth of services, from unified communication to
security, travel and meeting room management:

AM YOUR

P

ERSONAL

A

SSISTANT

”

Provide a single multimedia mailbox for all messages including voice, e-mail and fax*

Never miss unanswered VIP calls thanks to the call log*

Access the universal directory service easily*

Offer a “find me, follow me” facility to avoid caller frustration when trying to reach

you*

Don’t be bothered by non-urgent calls when meeting important customers*

Record time spent on the phone and produce a periodic time report by client/file or

by-the-hour billing

And a host of other features...

*Alcatel-Lucent OmniTouch Unified Communication is available on Alcatel-Lucent OmniTouch Enterprise.

AM YOUR

C

ONTACT

C

ENTER AGENT

”

Advanced & intuitive functionalities to boost Contact Center agents’ personal efficiency

including:

Login/logout in group + Password management

Agent status (On/Off Duty, Pause, Wrap-Up)

Group monitoring

Queue information display

Saturation indicator

AM YOUR

S

ECURITY

A

GENT

”

Access control: survey the entrance to the building/parking lot/remote building (video)

and control door opening from any Alcatel-Lucent IP Touch phone

Building control: for any type of alarm, directly control the building security functions

(such as closing doors to cut off a fire, alerting employees and security services)

Alarm management: immediate broadcast on IP Touch to all parties specified by

company security procedure

A

ND MUCH MORE

…

Remember, these existing services are just the beginning: your own applications can be

developed – by you or one of our applications partners – to customize IP Touch to the

unique demands of your business, thanks to its XML interface*.

*Not available on Alcatel-Lucent 4018 EE and 4008 EE IP Touch phones.

I

N

-

BUILT SECURITY

Rest assured, the “IP” in

Alcatel-Lucent IP Touch is fully

secured against intrusion,

eavesdropping or hacking. With

its powerful armory, you benefit

from the openness of an

applications world safe from the

risk of outside attack.