Avaya ip office voicemailpro Benutzerhandbuch

This manual covers the mailbox controls available to IP Office Voicemail 
Lite users. The same controls are also available to IP Office Voicemail Pro 
users if that system is running IP Office telephony mode, contact your 
System Administrator for details. 

 

To access your mailbox from your own extension, dial *17.   

Until you have set an access code for your mailbox you can only access it 
from your own extension. By default your mailbox starts with no access 
code. 

Once you set an access code (by dialling *04 when in your mailbox), you 
can access your mailbox from other locations. To do that call your 
extension and when you hear your voicemail greeting press 8. You will be 
asked for your access code and once that is entered you can check your 
message. 

Your System Administrator can setup other methods for you to access your 
mailbox from other locations (including external locations). Contact your 
System Administrator for details.  

If you regularly access your mailbox from a location other than your own 
extension, you can ask your System Administrator to set that location as a 
'trusted location'. When accessing your mailbox from a trusted location you 
will not be asked for your access code. 
•  By default your own extension is a 'trusted location'. If your extension is 

in a public area you may want this changed so that you need to enter the 
access code even from your own extension. 

Once in your mailbox you will hear the number of new messages you have  
(if any). The system then plays back all new messages. You can press 8 for 
Help on what controls you can use. 

Once new messages have been listened to, they are then considered old 
messages and will automatically be deleted 36 hours after they were first 
played.  
•  If a message is left and that message is retrieved on the same day then 

only the time will be given. 

•  If a message is retrieved the day after it was left then the date is referred 

to as 'yesterday', then followed by the time. 

•  Any messages older than two days will be given the appropriate date.