HP color laserjet 2550 series Servicehandbuch
The printer does not respond when the Print command is selected in the software.
Cause
Solution
The interface cable is defective.
●
If possible, connect the interface cable to
another computer (or network port) and print
a job that you know works.
another computer (or network port) and print
a job that you know works.
●
Try using a different cable.
If the printer is connected to a computer, the
software for the printer is not configured for the
printer port.
software for the printer is not configured for the
printer port.
●
Check the printer selection menu in the
software to make sure it is using the correct
port. If the computer has more than one
port, make sure that the printer is
associated with the correct one.
software to make sure it is using the correct
port. If the computer has more than one
port, make sure that the printer is
associated with the correct one.
●
Remove all shared or third-party devices.
Pages print, but all colors do not print or the pages are completely blank.
Cause
Solution
One of the print cartridges might be low or empty. Run an engine test (see
make sure that all four colors print. If not all
colors print, replace one or more of the print
cartridges. If the engine test is successful,
replace the formatter.
colors print, replace one or more of the print
cartridges. If the engine test is successful,
replace the formatter.
If the printed pages are completely blank, the file
might have blank pages.
might have blank pages.
Check the file to make sure that it does not
contain blank pages.
contain blank pages.
A print cartridge might be low or empty.
Check the printer control panel for a Supplies
Status message, or print a Supplies Status page,
to see the levels remaining in the print
cartridges. Replace any print cartridges that are
low or empty. Messages are not created for non-
HP print cartridges.
Status message, or print a Supplies Status page,
to see the levels remaining in the print
cartridges. Replace any print cartridges that are
low or empty. Messages are not created for non-
HP print cartridges.
If you are using non-HP print cartridges, one or
more print cartridges are low or empty. The
control panel lights do not indicate low or empty
for non-HP print cartridges.
more print cartridges are low or empty. The
control panel lights do not indicate low or empty
for non-HP print cartridges.
Replace one or more of the print cartridges.
Font DIMM might be selected but the font DIMM
is not physically installed in the printer. (This
issue applies only when using an Asian-
language font DIMM.)
is not physically installed in the printer. (This
issue applies only when using an Asian-
language font DIMM.)
In the settings for this printer, clear the Font
DIMM check box on the Configure tab if no font
DIMM is installed in the printer. Select the Font
DIMM check box only if the font DIMM is
physically installed in the printer. If you think that
the font DIMM is installed, make sure that it is
installed correctly.
DIMM check box on the Configure tab if no font
DIMM is installed in the printer. Select the Font
DIMM check box only if the font DIMM is
physically installed in the printer. If you think that
the font DIMM is installed, make sure that it is
installed correctly.
The paper curls when exiting the top output bin.
Cause
Solution
The paper needs to print to the straight-through
paper path.
paper path.
Open the rear output door to print to the straight-
through paper path. Remove each sheet as it
exits the printer.
through paper path. Remove each sheet as it
exits the printer.
Table 6-10. Solving general printing problems (continued)
210
Chapter 6 Troubleshooting
ENWW