Redistribute the toner inside the toner cartridge. If
the problem persists, replace the toner cartridge.
(See Chapter 11, “Maintenance,” in the Basic
Guide.)

Is the correct type of paper loaded in the
machine?

Make sure you load paper that meets the
requirements for use. (See Chapter 3, “Print
Media,” in the Basic Guide.)

Is the sender’s machine functioning properly?

Ask the sender to check that the scanning
components of the machine are clean.

Is the machine in toner saver mode?

Set <TONER SAVER MODE> to <OFF> in
<COMMON SETTINGS>. (See Chapter 13,
“Machine Settings,” in the Basic Guide.)

Faxes do not print.

Have you removed the plastic seal from the
toner cartridge?

Make sure you remove the seal from the cartridge.
(See “Set Up the Machine,” in the Starter Guide.)

Is the toner cartridge installed properly?

Make sure the toner cartridge is installed properly.
(See “Set Up the Machine,” in the Starter Guide.)

Is the cartridge out of toner?

Replace the toner cartridge. (See Chapter 11,
“Maintenance,” in the Basic Guide.)

Select <KEEP PRINTING> for <CONT.
PRINTING> in <PRINTER SETTINGS> located in
<FAX SETTINGS>. With this setting, the machine
will not store documents in the memory even if the
toner has run out. (See Chapter 13, “Machine
Settings,” in the Basic Guide.)