Canon PIXMA Pro9000 Benutzerhandbuch

Troubleshooting

Cannot Install the 
Printer Driver

Installation 
procedure not 
followed correctly

Follow the 

Easy Setup Instructions packaged with your printer for proper printer 

driver installation.

If the installer was forced to be terminated due to an error, Windows may be 
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer. 
Reinstall the printer driver. If this problem persists, refer to your Windows 
documentation for more information.

Installation does 
not start 
automatically when 
the 

Setup CD-ROM 

is inserted into the 
drive

If the printer driver installation did not start automatically when you inserted the 
Setup CD-ROM into the CD-ROM drive:
1. Click Start and select My Computer. 
2. Double-click the CD-ROM icon.

For non-Windows XP, open the My Computer window, and then double-click the 
CD-ROM icon.

Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there is a problem with the CD-
ROM. Contact the Customer Care Center.

Unable to proceed 
beyond the Printer 
Connection screen

Reinstall the printer driver.
1. Click Cancel on the Printer Connection 

screen.

2. Click Start Over on the Installation 

Failure screen.

3. Click Back on the screen that appears 

next.

4. Click Exit on the Welcome screen, then 

remove the CD-ROM.

5. Turn the printer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure no other applications 

(including anti-virus programs) are 
running.

9. Carefully follow the procedures 

described in the 

Easy Setup 

Instructions and reinstall the driver.

Easy-PhotoPrint 
Pro does not start 
up or Easy-
PhotoPrint Pro 
menu does not 
appear

After Easy-
PhotoPrint Pro had 
been installed, 
Adobe Photoshop is 
installed

If the Easy-PhotoPrint Pro menu does not appear on Adobe Photoshop although 
you have installed Easy-PhotoPrint Pro, make sure that Adobe Photoshop is not 
running and install Adobe Photoshop Plug-In as described below.

1. Click Start, and select All Programs (or Programs), Canon Utilities, Easy-

PhotoPrint Pro and then Photoshop Plug-In Installer.

2. Follow the on-screen instructions to install Adobe Photoshop Plug-In.

1. Select Applications from the Go menu, and double-click the Canon Utilities 

folder, the Easy-PhotoPrint Pro folder and then the Plug-In Installer icon.

2. Follow the on-screen instructions to install Adobe Photoshop Plug-In.

In Macintosh
If you have never started up Adobe Photoshop before, Adobe 
Photoshop Plug-In cannot be installed.