Canon PIXMA Pro9000 Benutzerhandbuch

Troubleshooting

When a printer error occurs, the ALARM lamp flashes orange in the way as shown below. The 
number of flashes (orange) indicates the type of error that has occurred. Count the flashes 
and take the appropriate action to correct the error. 

Two flashes

No paper in the 
Auto Sheet Feeder

Reload paper to the Auto Sheet Feeder and press the RESUME/CANCEL button.

Three flashes

Front Tray or Rear 
Support is closed/
Paper jam

If the Front Tray is closed, open it to resume printing.
If the Rear Support is closed when printing from the Front Tray, open it and press 
the RESUME/CANCEL button on the printer.
If the error still remains when the Front Tray or the Rear Support is opened, paper 
may be jammed. Remove the jammed paper, reload paper in the printer, then 
press the RESUME/CANCEL button. 
See 

Four flashes

The ink tank 
installed may not 
be installed 
properly/The ink 
has run out

Possible causes are as follows:
z The ink tank may not be installed properly (The lamp on the ink tank is off). 

Install the appropriate ink tank.

z The ink has run out (The lamp on the ink tank flashes). 

Replace the ink tank, and close the Top Cover.
If printing is in progress and you want to continue printing, press the RESUME/
CANCEL button with the ink tank installed. Then printing can continue under 
the ink out condition. Replace the empty ink tank immediately after the 
printing. The printer may be damaged if printing is continued under the ink out 
condition. 

If multiple ink lamps are flashing, check how fast they flash. Fast 
flashing (at about one second interval) indicates the ink is empty. 
Slow flashing (at about three second interval) indicates ink is low. For 
details on different flashing speeds, see 

Five flashes

Print Head not 
installed/Print 
Head not installed 
correctly/Defective 
Print Head

Install the Print Head. If the Print Head is already installed, remove the Print Head 
and reinstall it.
If this error still remains, the Print Head may be damaged. Contact the Customer 
Care Center.

Six flashes

Inner Cover is open

Close the Inner Cover and press the RESUME/CANCEL button.
Do not open or close the Inner Cover during printing because this can damage the 
printer.

Seven flashes

The ink tank is not 
installed in the 
appropriate 
position

Possible causes are as follows:
z Some ink tanks are not installed in place. 
z More than one ink tanks of the same color are installed. 
Confirm that the ink tanks are installed in the appropriate positions. 
See 

Note the number of flashes

Repeats