Sony VRD-VC10 Benutzerhandbuch

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Support overview
You can find the following information on 
this web site. The information is periodically 
updated, so we recommend that you visit 
regularly.
• Information about the drive
• Information about the software supplied 
with the drive
• Latest firmware
• Frequently asked questions
• Troubleshooting guide
• Guaranteed compatible computers
• Guaranteed compatible discs
• Operating instructions
• Others
Accessing the user support web 
site
Sony Storage Support web sites
(As of September, 2004)
http://sony.storagesupport.com/
About the Bundled Software
Detailed information about the supplied 
software is available on the web sites of the 
software manufacturer.
http://www.nero.com 
Some problems encountered when using the 
drive can be solved simply by updating the 
drive firmware. Firmware updates are 
available on the user support Web site. 
Access the site, make sure that there is an 
update for your firmware, and follow the 
instructions on the screen to proceed with 
download and installation.
Please visit the above web sites that provide 
technical support and other information on 
the drive and the supplied software. When 
asking questions using telephone or e-mail, 
please have the following information 
available:
• Model number: VRD-VC10
• Serial  number
• Date and place of purchase
• Computer maker and model number
• Computer specifications (CPU speed, 
memory size, OS version, etc.)
• Writing software used (version, etc.)
Local technical support is only 
available in the specified sales 
regions. The customers in these 
regions should be provided with a 
warranty card for this product. For 
contact information, refer to the 
warranty card.
Note that technical support 
conditions may vary according to 
the locality, and that charges and/
or limited service may apply in 
some regions.
User support web site
Update the drive firmware
Technical support