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1.

If you do not have a hard disk, insert the MS-DOS Startup

diskette in drive A. Turn on your computer or press the

RESET 

button. You see the version number of your video

BIOS at the top of the screen as your computer boots. Write
down the number.

2.

Then the computer performs a memory test. The version

number of your system ROM BIOS appears at the bottom of
the screen. Quickly write down the version number. If you
do not have enough time to write down the entire number,
press 

RESET 

and try again.

3. When you see 

Press <Del> to start SETUP,

press the 

Del 

key to run SETUP. Write down the

appropriate information about your configuration shown on

the main SETUP menu. Then exit SETUP (without saving

the configuration).

4.

At the MS-DOS command prompt, type 

VER 

and press

Enter 

to display the MS-DOS version number. Write it

down.

5.

Give the information you have gathered to your dealer or

Customer Care Center.

Your computer’s built-in memory 

(ROM) 

contains a series of

diagnostics programs, called power-on diagnostics, which your

computer runs automatically every time you turn it on. These

programs check internal devices such as ROM, RAM, the timer,

the keyboard controller, and the hard disk drive. The RAM test

program displays the total amount of memory currently installed

in your system. If the computer finds an error, it displays an error

message on the screen.

D-2 Troubleshooting