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5.Handling Errors and Problems
EN
5.2
Troubleshooting
Problem
Cause
Remedy
The reading is 
extremely low (or 
high).
Arm cuff not applied 
correctly.
Apply the arm cuff 
correctly. 
Refer to section 3.2.
Movement or talking 
during measurement.
Remain still and do not 
talk during 
measurement.
Refer to section 3.3.
Clothing is interfering 
with the arm cuff.
Remove any clothing 
interfering with the arm 
cuff.
Refer to section 3.2.
Arm cuff pressure 
does not rise.
Is the air tube 
securely connected 
into the main unit?
Make sure that the air 
tube is connected 
securely. 
Refer to section 3.2.
Air is leaking from the 
arm cuff.
Replace the arm cuff 
with a new one. 
Refer to Chapter 7.
Arm cuff deflates too 
soon.
The arm cuff is loose.
Apply the cuff correctly 
so that it is firmly 
wrapped around the 
arm. 
Refer to section 3.2.
Cannot measure or 
readings are too low 
or too high.
Has the arm cuff 
been inflated 
sufficiently?
Inflate the cuff so that it 
is 30 to 40 mmHg 
above your previous 
measurement result.
Refer to section 3.3.
Is the air release 
button being pressed 
during inflation?
Be careful not to press 
the air release button 
during measurement.
HEM-4500-SOLE_main.book  Page 29  Tuesday, February 3, 2009  1:30 PM