Chevrolet 2010 hhr Benutzerhandbuch

Section 8

Customer Assistance Information

Customer Assistance and Information . . . . . . . . . . . 8-2

Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Customer Assistance for Text

Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . 8-5

Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-5
GM Mobility Reimbursement Program . . . . . . . . . . . 8-6
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-6
Scheduling Service Appointments . . . . . . . . . . . . . . . 8-8
Courtesy Transportation Program . . . . . . . . . . . . . . . 8-9
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-10

Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . 8-13

Reporting Safety Defects to the

United States Government . . . . . . . . . . . . . . . . . . . 8-13

Reporting Safety Defects to the

Canadian Government . . . . . . . . . . . . . . . . . . . . . . . 8-14

Reporting Safety Defects to General Motors . . . 8-14
Service Publications Ordering Information . . . . . 8-14

Vehicle Data Recording and Privacy . . . . . . . . . . . . . 8-15

Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Radio Frequency Identification (RFID) . . . . . . . . . 8-17
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-17

8-1