Konica Minolta pi6500pro pcl6 printer driver Benutzerhandbuch
Troubleshooting
5
Pi6500Pro
5-1
5
Troubleshooting
5.1
Unable to Print
This chapter explains the troubleshooting procedures for possible
malfunctions. Perform the troubleshooting procedures given below in
the order listed when the machine is unable to print even when you
execute a print command from your computer.
malfunctions. Perform the troubleshooting procedures given below in
the order listed when the machine is unable to print even when you
execute a print command from your computer.
Symptom
Possible Cause
Action
A message appears on the
computer screen, to the
effect that “no printer is
connected,” “no paper is
loaded,” or “LPT1 write
error.”
computer screen, to the
effect that “no printer is
connected,” “no paper is
loaded,” or “LPT1 write
error.”
An error is present in the
machine.
machine.
Check the control panel of
the machine.
the machine.
The printer cable or network
cable is disconnected.
cable is disconnected.
Make sure that the printer
cable or network cable is
connected properly to the
computer and controller.
cable or network cable is
connected properly to the
computer and controller.
Printing does not start
despite completion of
printing setup on the
computer.
despite completion of
printing setup on the
computer.
An error is present in the
machine.
machine.
Check the control panel of
the machine.
the machine.
The printer cable or network
cable is disconnected.
cable is disconnected.
Make sure that the printer
cable or network cable is
connected properly to the
computer and controller.
cable or network cable is
connected properly to the
computer and controller.
The printer driver selected
for printing is not for the
“Pi6500Pro PCL6.”
for printing is not for the
“Pi6500Pro PCL6.”
Check the printer name
selected in the “Print” dialog
box.
selected in the “Print” dialog
box.
A print job yet to be
processed is loaded in the
machine, causing the printer
to wait.
processed is loaded in the
machine, causing the printer
to wait.
Check the job using Web
Spooler of Fiery WebTools.
Spooler of Fiery WebTools.
The print job is locked.
Select “Print” using “Mode”
button on the control panel
of the machine. You can
check to see if the job is
locked. If so, unlock it.
button on the control panel
of the machine. You can
check to see if the job is
locked. If so, unlock it.
The connection of the
controller to the network has
not been established.
controller to the network has
not been established.
Consult the network
administrator.
administrator.
Machine memory space
available is not sufficient.
available is not sufficient.
Add the machine memory to
expand its space.
expand its space.
When E.C.M. (E.K.C.) is
used, an incorrect password
may have been input.
used, an incorrect password
may have been input.
Enter the correct passward.
Multiple copy sets are
mistakenly sorted and
stapled together as a single
large set.
mistakenly sorted and
stapled together as a single
large set.
The settings in certain DTP
software applications may
conflict with the printer
driver settings.
software applications may
conflict with the printer
driver settings.
In the application, turn OFF
Collate and set the copy
count to one. In the printer
driver, make the desired
Sorting and copy count
settings.
Collate and set the copy
count to one. In the printer
driver, make the desired
Sorting and copy count
settings.