Konica Minolta bizhub pro 920 scan um 110 Benutzerhandbuch

Troubleshooting

bizhub PRO 920 Scanner

10-3

If an error message appears when attempting to access the scanner, perform 
the following checks:

Please observe the following point:

0 Consult your network administrator about your network settings.

Check whether the correct IP address of the scanner has been entered.

–

If the IP address is not correct, enter the correct one.

–

If the entered IP address is correct, go on to step 2.

From the DOS prompt of the PC you use, execute “ping” to the IP ad-
dress of the address to which a connection is made to check to see if 
the connection is made properly.

–

To confirm the IP Address of the copier, contact your network ad-
ministrator.
e.g. : C:/>ping 192.168.0.1

–

If the ping test fails, check whether the copier's main power is 
switched on, and also check the network cable for proper connec-
tion.

–

If the ping test is successful, go on to step 3.

Check whether the IP router is correctly set.

–

If it is not correctly set, set it correctly.

–

If there is no problem in IP router setup, go on to step 4.

Trace the routing to the scanner to check whether there are any error 
conditions within the network.

–

If any error conditions are found, eliminate them.

–

If no error is found and yet the connection to the scanner cannot be 
established, contact your service representative.