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Troubleshooting
LCD Error Messages
57518L-001 Rev. A
3/18/05
170PAX4 Maintenance Manual
105
LCD Error Messages
The LCD displays messages when there is an error. See 
 for LCD errors, the possible 
causes, and the recommended solutions.
Table 11 • LCD Error Messages
LCD Display/
Print Engine Condition
Possible Cause
Recommended Solution
The print engine stops; 
RIBBON light ON, ERROR 
light flashes.
In thermal transfer mode, ribbon is 
not loaded or incorrectly loaded.
Load ribbon correctly. See 
In thermal transfer mode, the 
ribbon sensor is not detecting 
ribbon that is loaded incorrectly.
1.
Load ribbon correctly. See 
2.
Calibrate the sensors. See 
In thermal transfer mode, media is 
blocking the ribbon sensor.
1.
Load media correctly. See 
2.
Calibrate the sensors. See 
RIBBON light ON, ERROR 
light flashes.
Ribbon is loaded, but the print 
engine is set for direct thermal 
mode.
Ribbon is not required with direct 
thermal media. Remove ribbon unless 
you are using it to protect the 
printhead. This error message will not 
affect printing.
The print engine stops; 
MEDIA light ON, ERROR 
light flashes.
Media is not loaded or is loaded 
incorrectly.
Load media correctly. See 
Misadjusted media sensor.
Check position of the media sensor.
The print engine is set for 
noncontinuous media, but 
continuous media is loaded.
Install proper media type, or reset print 
engine for current media type and 
perform calibration.
The print engine stops and 
ERROR light flashes.
The printhead is not fully closed.
Close printhead completely.
The head open sensor is not 
working properly.
Replace the sensor.
ERROR CONDITION
RIBBON OUT
WARNING
RIBBON IN
ERROR CONDITION
PAPER OUT
ERROR CONDITION
HEAD OPEN