LaCie 2 Benutzerhandbuch

LaCie Network Space 2 

• DESIGN BY NEIL POULTON

 

Contacting Customer Support

User Manual 

page 63

Before You Contact Technical Support

1.  Read the manuals and review section 

.

2.  Try to isolate the problem. If possible, make the drive the only 

external device on the CPU, and make sure that all of the cables 
are correctly and firmly attached.

If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist, and you still can’t get your LaCie drive to work 
properly, contact us at 

. Before contacting us, make 

sure that you are in front of your computer and that you have the 
following information on hand:

Information

Location

1.  LaCie hard drive serial 

number

Located on a sticker next to 
one of the product feet.

2.  Macintosh/PC model

Mac users:

 Click on the 

Apple icon in the menu bar 
and select 

About This Mac

.

Windows users:

 Right click 

My Computer

 and select 

Properties > General

.

3.  Operating system version

4.  Processor speed

5.  Computer memory

6.  The brands and models 

of other internal and 
external peripherals in-
stalled on your computer 

Mac users:

 Click on the 

Apple icon in the finder bar 
and select 

About This Mac

.  

Select 

More Info...  

The Ap-

ple System Profiler will launch 
and will list your internal and 
external peripherals.

Windows users:

 Right click 

My Computer

 and select 

Properties > Hardware.

7.  Web browser type and 

version

Mac users:

 Click application 

name in menu bar and select 

About [product]

Windows users: 

Click Help 

and then 

About [product]