McAfee dr solomon s anti-virus 8.5 Betriebsanweisung
Administrator’s Guide
103
Removing Infections From Your System
7. When prompted, retype your password to verify its accuracy, then click
OK
.
The Add With Password dialog box appears.
8. Select your sample files, then click
OK
.
WinZip applies the password you entered to all files that you add to or
extract from your archive. Password-protected files appear in the archive
list with a plus sign (
extract from your archive. Password-protected files appear in the archive
list with a plus sign (
+)
after their names.
NOTE: If you do not protect your samples with the password
INFECTED
, Dr Solomon’s anti-virus scanners may detect and clean
samples before they reach our researchers.
9. Attach the .ZIP file that you created to an e-mail message.
Sending samples via e-mail
Once you’ve made disk images or created a file archive for your samples, send
them to Dr Solomon’s researchers at one of these e-mail addresses:
them to Dr Solomon’s researchers at one of these e-mail addresses:
In your message, include this information:
• Which symptoms cause you to suspect that your machine is infected
• Which product and version number detected the virus, if any did, and
what the results were
• Your Dr Solomon’s Anti-Virus and .DAT file version numbers
• Details about your system that might help to reproduce the environment in
which you detected the virus
• Your name, company name, phone number, and e-mail address, if possible
• A list of all items contained in the package you are sending
In the United States
virus_research@nai.com
In the United Kingdom
vsample@nai.com
In Germany
virus_research_de@nai.com
In Japan
virus_research_japan@nai.com
In Australia
virus_research_apac@nai.com
In the Netherlands
virus_research_europe@nai.com
In South Africa
virus_research_sa@nai.com