Panasonic S-ICX Handbuch

S-ICX-4.5-200

S-ICX (International) issued June 2000

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up their calls. Network users can also turn a long-distance call into a local one, by accessing 
another (long-distance) node and then dialing the (local) number.

CTI technology ties computers and phone systems together, allowing phone users to combine the 
advantages of both technologies for fast, accurate, effective response to incoming callers. It’s a 
powerful tool for increasing customer satisfaction, which in turn increases sales for the company that 
has CTI built into their phone system. For example:

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Customer information could be automatically displayed on a Customer Representative’s 
computer screen, based on the caller’s phone number.

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A computer-based phone directory could be used to look up a phone number, and select it on-
screen to automatically place the call.

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PBX features such as call transfers, pickups, forwarding, etc. could be executed by clicking on a 
computer icon or responding to a screen prompt (no more trying to remember a feature access 
code or sequence).

Panasonic is constantly developing new, more powerful CTI applications to work with the S-ICX. The 
following describes the CTI products that are currently available.

Our PC Phone is effectively a “Super-Executive Keyphone,” which is designed to replace an 
extension phone. We have redesigned our telephone circuit cards to fit within a PC. Software allows 
us to replicate the dial pad, LCDs, and keys of the phone which are modeled after the popular “Large-
Screen Display” telephone.

Comprised of a PC card (installed inside the computer), application software, and various connecting 
items (leads, handset, headset, etc.), the PC Phone connects to a S-ICX extension port and provides 
a sophisticated “on-screen” phone for the end-user.