Panasonic ICX Handbuch

Section 521

Built-In ACD Supervisor Guide

38

ICX (International) issued March 1999

ICX-35-521 (ACD 3.0)

ACD Supervisor Mode Menu Flow Chart

MAIN SUPERVISOR MENU

SYSTEM 
INFORMATION

MIS REPORT

AGENT REPORT

PERSONAL

WEEKLY

DAILY

HOURLY

(INPUT START DATE 
AND LAST DATE)

ALL AGENT

(Agent ID 
code input)

TRAFFIC INFORMATION

WAITING CALL

AGENT STATUS

A

B

C

THIS WEEK
LAST WEEK
ALL

WEEKLY

DAILY

HOURLY

(INPUT START DATE 
AND LAST DATE)

D

E

F

THIS WEEK
LAST WEEK
ALL

WEEKLY

DAILY

HOURLY

(INPUT START DATE 
AND LAST DATE)

J

K

L

THIS WEEK
LAST WEEK
ALL

SYSTEM REPORT

GROUP REPORT

GROUP1

GROUP2

WEEKLY

DAILY

HOURLY

(INPUT START DATE AND LAST DATE)

G

H

I

THIS WEEK
LAST WEEK
ALL

WEEKLY

DAILY

HOURLY

(INPUT START DATE AND LAST DATE)

THIS WEEK
LAST WEEK
ALL

WORK UNIT COUNT

GROUP1

SYSTEM

M

N

WEEKLY
DAILY
WEEKLY
DAILY

GROUP3

WEEKLY

DAILY

HOURLY

(INPUT START DATE AND LAST DATE)

THIS WEEK
LAST WEEK
ALL