Panasonic S-ICX Handbuch

Section 521

Built-In ACD Supervisor Guide

S-ICX-10-521 (ACD 3.0)

S-ICX (International) issued February 2000

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• Exchange disconnects call before agent answers.

The following gives an outline of the MIS report output.

The following reports are tabulated on a per agent basis:

• Total Log-in Time, Unavailable Time, Talk Time, Idle Time & 

Percentage (IDLE Time=LOGIN Time-TALK Time).

• Average time from call incoming to answer.
• Number of incoming calls, number of answered calls.

The following reports are tabulated on a per group basis:

• Total Log-in Time, Unavailable Time, Talk Time, Idle Time & 

Percentage (IDLE=LOGIN-TALK).

• Number of incoming calls, number of answered calls.

The following reports are tabulated on a per system basis:

• Total Log-in Time, Unavailable Time, Talk Time, Idle Time & 

Percentage (IDLE=LOGIN-TALK).

• Number of incoming calls, number of answered calls.

The following report is tabulated:
Number of per-code calls (tabulated on a daily/weekly basis for each group/
system).

MIS report is output in the following cycles:

• Hourly report:

Specified date(s) can be output on an hourly (0-24) basis.

• Daily report:

Data for previous week/this week can be output on a daily basis. 
The oldest available data is Monday of previous week.

• Weekly report:

Data for both previous and this weeks are output on a weekly basis.