Panasonic S-ICX Handbuch

Section 521

Built-In ACD Supervisor Guide

S-ICX-10-521 (ACD 3.0)

S-ICX (International) issued February 2000

5

The following chart shows the basic flow of ACD services.

Commands can be used to set any call distribution operation in the ACD Call 
Handling Program.

At initial start-up of ACD, programming is performed automatically using 
default sample programs.

See

No

Setting of the ACD-tar-
geted call and ACD Call 
Handling Program num-
ber is performed by pro-
gram setting 2101 to 
2124 and 2201 to 2224.

•

Type

:CO (Exchange) 

line/AC15/
E&M Tie line

• Mode :Direct incom-

ing call/trans-
ferred 
incoming call

• ACD Call Handling 

Program number: 1 

Yes

Agent extension 
line of agent group 
1, 2 or 3

Any program for the ACD 
Call Handling Program 
number can be set by 4101 
to 4104 using commands.

Read ACD Call Han-
dling Program number 
corresponding to target 
CO (Exchange) line.

Call Incoming

Wait for stop of 
incoming call, 
then disconnect.

Perform call distribu-
tion operation accord-
ing to ACD Call 
Handling Program 
number.

Call built-in VM 
according to specified 
VM number.

ACD-targeted call?

Note

The built-in VM 
corresponding 
to VM number 
(1 to 4) can be 
set by program 
setting 4201 to 
4204.

Built-In VM

Disconnection

• If there is a transferred incoming call (incoming call type either CO 

(Exchange) line or AC15/E&M Tie line) during an extension line 
incoming call, this is considered as an ACD-targeted call.

Extension other 
than agent’s.