Panasonic ICX Handbuch
Section 521
Built-In ACD Supervisor Guide
22
ICX (International) issued October 2000
ICX-5.0-521 (ACD 4.0)
Direct Incoming Call Setting
Outline
Exchange Lines and private lines with direct incoming ACD calls to be
processed the same are grouped together as a block. Each block is assigned
one of four ACD Call Handling Programs.
processed the same are grouped together as a block. Each block is assigned
one of four ACD Call Handling Programs.
Set the ACD Call Handling Program number to each block, and set the ACD
service call processing method.
service call processing method.
Operation
1. From [CUSTOMIZE MENU] screen, press the soft key 1 or 6 to
select [LINE REGIST.].
2. From [LINE REGIST.] screen, press the soft key 1 or 6 to select
[DIRECT INCOME].
3. The following screen appears. Press the soft key for desired block
number.
LINE REGIST.
DIRECT INCOME
→
TRANSF. INCOME
→
DID ID
→
EXT. GROUP
→
CUSTOMIZE MENU
→
CUSTOMIZE
MENU
LINE REGIST.
→
SYSTEM ID
→
AGENT ID
→
GROUP SETTING
→
CALL HANDLING
→
DIRECT INCOME
BL
1ST
LST
PRG
01
001
003
1
02
03
005
010
3
04
or