Panamax MR5100 Benutzeranleitung

All Panamax Warranties and Connected Equipment Policies are valid only in the United States and Canada.

Audio/Video, computer and/or telephone system installations can be very complex systems, consisting of many interconnected components.

Due to the nature of electricity and surges, a single protector may not be able to completely protect complex installations. In those cases, a systematic approach using multiple protectors must be 
employed. Systematic protection requires professional design. AC power, satellite cables, CATV cables, telephone/network lines, signal lines or any other electrical conductors, entering the system 
that do not pass through this surge protector may invalidate the Panamax Connected Equipment Protection Policy. For additional information on how to protect your system, please contact Panamax 
before connecting your equipment to the surge protector.

Panamax products purchased through the Internet do not carry a valid Product Warranty or Connected Equipment Protection Policy unless purchased from an Authorized Panamax Internet Dealer 
and the original factory serial numbers are intact (they must not have been removed, defaced or replaced in any way). Purchasing from an Authorized Panamax Internet Dealer insures that the product 
was intended for consumer use, has passed all quality inspections and is safe. Buying through auction sites or unauthorized dealers may result in the purchase of salvaged, failed and/or products not 
intended for use in the US. In addition, Authorized Panamax Internet dealers have demonstrated sufficient expertise to insure warranty compliant installations. For a list of Authorized Panamax Internet 
Dealers go to www.panamax.com. If you have any questions regarding these requirements, please contact Panamax Customer Relations.

If your Panamax power conditioner sacrifices it-
self while protecting your connected equipment, 
you have an option to upgrade to the latest tech-
nology. Please go to our web site www.panamax.
com or contact Panamax Customer Relations at 
800-472-5555 for details

.

Panamax warrants to the purchaser of this Pan-
amax audio/video component style power condi-
tioner, for a period of three (3) years from the 
date of purchase, that the unit shall be free of 
defects in design, material or workmanship, and 
Panamax will repair or replace any defective unit. 
For product replacement see “NOTIFICATION” 
section (3).

It is the policy of Panamax that it will, at its elec-
tion, either replace, pay to replace at fair market 
value, or pay to repair, up to the dollar amount 
specified below, equipment that is damaged by 
an AC power, cable, telephone, or lightning surge 
while connected to a properly installed Panamax 
power conditioner. To be eligible for compensa-
tion, repair and or replacement,  the power condi-
tioner must shows signs of surge damage or that 
it is operating outside of design specifications, 
relative to its surge protection capability, and un-
der all of the circumstances failed to protect your 
connected equipment.

   

1. ORIGINAL OWNERSHIP REQUIREMENT:
Panamax’s connected equipment policy extends 
to the original purchaser of the Panamax product 
only and is non-transferable. Original purchase 
receipts must accompany any product return or 
claim for connected equipment damage.

2. PROPER INSTALLATION: Panamax AC protec-
tors must be directly plugged into a properly 
grounded 3-wire AC outlet. Extension cords*, 
non-grounded two prong adapters, or other 
non-Panamax surge products must not be used. 
Building wiring and other connections to protect-
ed equipment must conform to applicable codes 
(NEC or CEC). No other ground wires or ground 
connections may be used. All wires (including, 
e.g., AC power lines, telephone lines, signal/
data lines, coaxial cable, antenna lead-ins) lead-
ing into the protected equipment must first pass 
through a single Panamax protector designed for 
the particular application. The protector and the 
equipment to be protected must be indoors in a 
dry location, and in the same building. Panamax 
installation instructions and diagrams must be 
followed

3. NOTIFICATION: You must notify Panamax with-
in ten days of any event precipitating request for 
product replacement or payment for connected 
equipment damage. A return authorization (RA) 
number must first be obtained from the Pan-
amax Customer Relations Department at www.
panamax.com** before returning the protector 
Panamax. At this time, you must notify Panamax 
if you believe you have a claim for damaged con-
nected equipment. Once you obtain an RA num-
ber, please mark the number on the bottom of 
the unit and pack it in a shipping carton/box with 
enough packing material to protect it during tran-
sit. The RA number must also be clearly marked 
on the outside of the carton. Ship the unit Pan-
amax. Please note that you are responsible for 
any and all charges related to shipping the unit to 
Panamax. If connected equipment damage was 
indicated on your RA request, Panamax will mail 
you claim kit to be completed and returned within 
30 days. A connection diagram of your system 
will be required as part of the claim kit. Be sure to 
note its configuration before disconnecting your 
equipment.

4. DETERMINATION OF FAILURE: Panamax will 
evaluate the protector for surge damage. The 
Panamax protector must show signs of surge 
damage or must be performing outside (>10%) 
of design specifications relative to its surge 
protection capability. Opening the enclosure, 
tampering with, or modifying the unit in any way 
shall be grounds for an automatic denial your 
request for payment. Panamax, after evaluating 
all information provided, will determine whether 
or not your request is eligible for payment. If the 
surge protector shows no signs of AC power or 
signal line surge damage and is working within 
design specifications, Panamax will return the 
unit to you with a letter explaining the test results 

Exceptions: If a dealer or installer replaces the 
protector for the customer, replacement will be 
returned to the dealer installer; or if the protec-
tor is a pre-1996 model, it will be replaced; or, 
for a Canadian customer, the protector will be 
replaced. Panamax reserves the right to inspect 
the damaged connected equipment, parts, or cir-
cuit boards. Please note that you are responsible 
for any and all charges related to shipping the 
damaged equipment to Panamax. Panamax also 
reserves the right to inspect the customer’s facil-
ity. Damaged equipment deemed uneconomical 
to repair must remain available for inspection by 
Panamax until the claim is finalized.

5. REQUEST PAYMENTS: Once Panamax has de-
termined that you are entitled to compensation, 
Panamax will, at its election, either pay you the 
present fair market value of the damaged equip-
ment, or pay for the cost of the repair, or send 
you replacement equipment, or pay the equiva-
lence of replacement equipment. 

6. OTHER INSURANCE/WARRANTIES: This cover-
age is secondary to any existing manufacturer’s 
warranty, implied or expressed, or any insurance 
and/or service contract that may cover the loss.

7. EXCLUSIONS: THE PANAMAX CONNECTED 
EQUIPMENT PROTECTION POLICY DOES NOT AP-
PLY TO: Service charges, installation costs, rein-
stallation costs; setup cost; diagnostic charges; 
periodic checkups; routine maintenance; loss of 
use of the product; costs or expenses arising out 
of reprogramming or loss of programming and/
or data; shipping charges or fees; service calls; 
loss or damage occasioned by fire, theft, flood, 
wind, accident, abuse or misuse, and products 
subject to manufacturer’s recall or similar event.

8. DISPUTE RESOLUTION: Any controversy or 
claim arising out of or relating to Panamax’s 
Connected Equipment Protection Policy, or the 
alleged breach thereof, shall be settled by arbitra-
tion administered by the American Arbitration As-
sociation under its Commercial Arbitration Rules. 
You may file for arbitration at any AAA location in 
the United States upon the payment of the appli-
cable filing fee. The arbitration will be conducted 
before a single arbitrator, and will be limited 
solely to the dispute or controversy between you 
and Panamax. The arbitration shall be held in any 
mutually agreed upon location in person, by tele-
phone, or online. Any decision rendered in such 
arbitration proceedings will be final and binding 
on each of the parties, and judgment may be en-
tered thereon in a court of competent jurisdiction. 
The arbitrator shall not award either party special, 
exemplary, consequential, punitive, incidental or 

indirect damages, or attorney’s fees. The parties 
will share the costs of arbitration (including the 
arbitrator’s fees, if any) in the proportion that 
the final award bears to the amount of the initial 
claim. 

9. GENERAL: If you have any questions regarding 
the product warranty or the connected equip-
ment protection policy, please contact the Pan-
amax Customer Relations Department at www.
panamax.com. The Limited Product Warranty 
and Connected Equipment Policy herein super-
sede all previous warranties and/or Connected 
Equipment repair/replacement policies.

This warranty may not be modified except in 
writing, signed by an officer of the Panamax 
Corporation.

* The use of a Panamax extension cord or 
equivalent (UL or CSA listed, minimum 
14AWG, 3-wire grounded) will not invalidate 
the warranty.

** Forms are available on the Panamax web 
site for requesting RAs and opening a claim 
for connected equipment damage. 

MODEL - MR5100    

DOC. NO.  DWS-00007-D

Effective Date 7/1/12

Panamax, Inc.
1800 South McDowell Blvd.
Petaluma, CA 94954
Phone - 707-283-5900 or 800-472-5555
Fax - 707-283-5901
Web - www.panamax.com

Customer Relations
7:30 AM – 4:30 PM, M-F
Email - custrelations@panamax.com