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Activate Your Device
There are several ways to activate your device.
● When you receive your device, it may or may not be activated and ready to use. If you
purchased your device at a Sprint Store, it is probably activated and ready to use.
● If you received your device in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically.
When you plug the device into your computer for the first time, you should
see a Hands Free Activation message on the top-left of the browser. This
message may be followed by a PRL Update message and a Firmware
Update message. Follow the instructions to continue.
message may be followed by a PRL Update message and a Firmware
Update message. Follow the instructions to continue.
● If you received your device in the mail and you are activating a new device for an
existing number on your account (you’re swapping devices), you can activate via your
device’s browser interface.
device’s browser interface.
To activate on your device
’s browser interface:
• Plug your new device into your computer. (Make sure the old one is not in
the computer.) Your device will automatically attempt Hands-Free
Activation.
Activation.
• Click Activate to override auto-activation and start the manual activation
wizard.
● To confirm activation, navigate to any Web page. If your device is still not activated or
you do not have access to the Internet, contact Sprint Customer Service at 1-888-211-
4727 for assistance.
4727 for assistance.
Tip: Do not remove your device from your computer while the device is being activated.
Removing the device from the computer cancels the activation process.
Note: If you are having any difficulty with activation, contact Sprint Customer Service by calling
1-888-211-4727 from any phone.
Sprint Account Information and Help
Learn about account passwords, managing your account, and finding help.