Goliath Solutions SPIDER-10-001 Benutzerhandbuch
FSM Cable Installation & MEU Activation
Page 13 of 43 Rev. 1A, Rev. Date: 8/31/2006
Use or Disclosure of this document is covered under the Non-Disclosure Agreement executed between the
prospective vendor and Goliath Solutions LLC.
Complete the Installation Process:
1) Call the Goliath help desk 847-387-8796 or complete the installation report in QB using
your laptop. Email the completed report to Bill Black in lieu of the checkout call. We
encourage you to use QB and reserve calling the help desk unless you need help to ensure
that you receive prompt assistance when help is required
encourage you to use QB and reserve calling the help desk unless you need help to ensure
that you receive prompt assistance when help is required
2) Report that the system has been installed and configured.
3) Report any issues that will require a revisit to correct or to report any h/w over ships that
have been stored with the MEU.
4) Report if you had to change the location of the MEU from what you originally reported to
them.
5) The Goliath help desk will be able to verify that the MEU was able to communicate
outbound and determine if any component is not functioning.
6) Depending on the nature of the problem, h/w diagnosis will be confirmed and corrected by
the installation crew on site or a separate maintenance call will be scheduled. Unless the
MEU is OBF, most issues should be related to a cable or connector type issue.
MEU is OBF, most issues should be related to a cable or connector type issue.
7) Site will be classified as complete with outstanding issues.
8) Walk through the store and verify that:
a) The store has been cleaned up from the installation.
b) All ceiling tiles are in place.
c) Push pins and dots have been removed.
d) Dry erase marks are erased.
e) The labels provided by Goliath have been affixed to the ceiling grids pointing to the
b) All ceiling tiles are in place.
c) Push pins and dots have been removed.
d) Dry erase marks are erased.
e) The labels provided by Goliath have been affixed to the ceiling grids pointing to the
location of the receivers and the MEU.
9) Notify the Store manager that the install is complete and sign out.
10) When you get home that night update QuickBase with your installation report.
The Goliath help desk may be called during the installation for expert assistance is
required or to report hardware OBFs (out of box failures), antenna placement questions,
Phone/Wan issues, or other issues.