Wavenet Technology Pty Ltd. BM2900D Benutzerhandbuch
Integrator’s Task ____________________________________________ Boomer II User Manual & Integrator’s Guide
Copyright Wavenet Technology © November 2003
16
BM210012WT37
Diagnostic Capabilities
To provide modem diagnostics, there are three LEDs on the modem
itself. When the unit is first powered up it goes through its own self test
and the status is reflected in the visual status of the LEDs.
To provide modem diagnostics, there are three LEDs on the modem
itself. When the unit is first powered up it goes through its own self test
and the status is reflected in the visual status of the LEDs.
Customer Problem Isolation
When application-visible problems are discovered in the field, you
must isolate the source of the problem. Is it the network, wireless
modem, or the host/terminal that is not working as expected? Often it
can be a user’s misunderstanding of how to use the product.
Regardless, remote troubleshooting is essential to reducing the number
of returned products and lowering service costs, particularly if the
host/terminal must be disassembled for removal of the modem.
Wavenet recommends that your product application (both at the
terminal and Enterprise Server Application ends) incorporate sufficient
problem diagnostic software to determine the cause of the problem
remotely. Often, the best approach is to incorporate progressively
deeper loop back tests to determine the point at which the
communication link fails.
As stated elsewhere, you need to make this remote diagnostic
functionality be part of your standard software load.
When application-visible problems are discovered in the field, you
must isolate the source of the problem. Is it the network, wireless
modem, or the host/terminal that is not working as expected? Often it
can be a user’s misunderstanding of how to use the product.
Regardless, remote troubleshooting is essential to reducing the number
of returned products and lowering service costs, particularly if the
host/terminal must be disassembled for removal of the modem.
Wavenet recommends that your product application (both at the
terminal and Enterprise Server Application ends) incorporate sufficient
problem diagnostic software to determine the cause of the problem
remotely. Often, the best approach is to incorporate progressively
deeper loop back tests to determine the point at which the
communication link fails.
As stated elsewhere, you need to make this remote diagnostic
functionality be part of your standard software load.
End User Support
You have two choices in dealing with an integrated modem that needs
to be swapped out and returned for service:
You have two choices in dealing with an integrated modem that needs
to be swapped out and returned for service:
Decommission the modem and re-use the LLI
Replace the modem
If you decommission the modem Id (the LLI) from the defective unit
and transfer it to a replacement unit, the user and the network operator
are unaffected. This can only be done by an authorized Wavenet
service centre with the appropriate permissions and authority. If you
simply swap the defective unit with a replacement, the user must notify
the network operator.
and transfer it to a replacement unit, the user and the network operator
are unaffected. This can only be done by an authorized Wavenet
service centre with the appropriate permissions and authority. If you
simply swap the defective unit with a replacement, the user must notify
the network operator.
Investigate and Obtain Regulatory Approval
Most countries where the final product will be sold currently require
approval from the local government regulatory body. It is your
responsibility to investigate and obtain the proper regulatory approval
and certification for each country in which the product is sold.
Regulatory issues are discussed in more detail in “Regulatory
Requirements” on page 21. In addition, see “Regulatory Compliance”
on page 75.
Most countries where the final product will be sold currently require
approval from the local government regulatory body. It is your
responsibility to investigate and obtain the proper regulatory approval
and certification for each country in which the product is sold.
Regulatory issues are discussed in more detail in “Regulatory
Requirements” on page 21. In addition, see “Regulatory Compliance”
on page 75.