BenQ Mobile GmbH & Co. OHG A65 Benutzerhandbuch

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 of A65_PUMA am, A31008-H5810-A40-1-4A19 (11.03.2005, 11:02)

If you have any questions regarding the use of your phone, you can contact us at 

www.siemens-mobile.com/mobilescustomercare at any time. In addition to this we have listed some 

frequently asked questions and answers below.

Phone cannot be 

switched on.

On/Off key not pressed long 

enough.

Press On/Off key for at least two seconds.

Flat battery.

Charge battery. Check charging indicator in 

the display.

Insufficient standby 

time.

Speed search active.

Deactivate speed search (p. 24).

Display illumination switched on. Switch off display illumination (p. 21).

Charging error (charge 

icon not displayed).

Battery totally discharged.

1) Plug in charger cable, battery is on charge. 

2) Charge icon appears after approx. 2 hours.

3) Charge battery.

Contact problem.

Check power supply and connection to the 

phone. Check battery contacts and device 

plug socket, clean them if necessary, then in-

sert battery again.

No mains voltage.

Use different mains power socket, check 

mains voltage.

Wrong charger.

Only use original Siemens accessories.

Battery faulty.

Replace battery.

SIM error.

SIM card not correctly inserted.

Check that the SIM card is inserted correctly 

SIM card contacts dirty.

Use a dry cloth to clean the SIM card.

SIM card with wrong voltage.

Use 3 V SIM cards only.

SIM card damaged (e.g. broken). Visually inspect the damage. Have SIM card 

replaced by service provider.

No connection to 

network.

Weak signal.

Move to higher location, to a window or open 

space.

Outside GSM range.

Check coverage area of service provider.

SIM card not valid.

Contact the service provider.

New network not authorised.

Try manual selection or select a different net-

Network barring is set.

Network overloaded.

Try again later.

Phone loses network. Signal too weak.

Reconnection to another service provider is 

automatic (p. 24). Switching the phone off and 

on may speed this up.