Acer DME310SCCE Benutzerhandbuch

50

FAQ and troubleshooting

Appendix

FAQ and troubleshooting

This section lists frequently asked questions that may arise during the use of 
your smartphone, and gives easy answers and solutions to these questions.

Aspect

Question

Answer

Audio

Why is there no sound 
coming from the 
device?

If the headset is plugged into the device, 
the speaker is automatically shut off. 
Disconnect the headset.

Check that the device volume setting is not 
muted.

Check that the volume control is not at its 
lowest setting.

Multimedia files

Why can’t I view my 
picture files?

You may be trying to view an image that is 
not supported. Refer to “Multimedia” on 
page 57 for more information.

Why can’t I view my 
video files?

You may be trying to view a video that is 
not supported. Refer to “Multimedia” on 
page 57 for more information.

Why can’t I play my 
music files?

You may be trying to play a file that is not 
supported. Refer to “Multimedia” on 
page 57 for more information.

System information 
and performance

How do I check the OS 
version of my device?

Tap Menu > Settings > About phone to 
check the OS version (Kernel/build number) 
and other hardware and software 
information.

Power

I couldn’t turn on the 
device.

The battery power may be depleted. 
Recharge the device. Refer to “Charging the 
battery” on page 10 for more information.

RAM / ROM

How do I check the 
RAM and ROM 
memory status?

To check the ROM status, go to Settings > 
SD card & phone storage.

To check RAM status, go to Settings > 
Applications > Running services.