Wacom PTU600 Benutzerhandbuch

 

If you have a problem with your Wacom tablet, first check the 

 

 section in this guide to make 

sure the unit is installed correctly.  Then review the 

 

 section within this guide and in the 

online Help; your problem may be described there and you can try the solution(s) offered.

If you cannot find the answer in this guide or in the online Help, you may find updated information about 
your problem in the appropriate Read Me file for your platform (located on the Wacom Tablet CD).  
You can also check the product FAQs (Frequently Asked Questions) on the Wacom web site for your 
region.

If you cannot solve the problem and you think your Wacom tablet is not working properly, contact the 
Wacom support staff for the area where your product was purchased.  See the Wacom tablet Read Me 
file or online Help for contact information.  If you have a modem you can download the latest software 
drivers from the Wacom web site for your region.

When you call, you should be at your computer with the following information available:

This manual.

Tablet serial and model number.  (Look on the bottom of the tablet.)

Driver version number.  (Look on the Wacom Tablet CD or in the Wacom Tablet control panel.)

The make and model of your computer.

The operating system version.

A list of peripheral devices attached to your computer.

The software application and version you were using when the problem occurred.

The exact wording of any error message that appeared on your screen.

What happened and what you were doing when the problem occurred.

How you tried to solve the problem.