Alcatel USA Marketing Inc. 8702-50 Benutzerhandbuch
NORTH AMERICA CUSTOMER SERVICE CENTER
24 HOURS PER DAY, 7 DAYS PER WEEK
PHONE
the Call Center at
888-252-2832
(US and Canada)
or
613-784-6100
(International)
ALCATEL-LUCENT’S PRIMARY MISSION IS
SATISFYING OUR CUSTOMERS' QUALITY EXPECTATIONS.
The Call Center Agent (CSA)
Will help connect you with Technical Assistance (TAC)
Or assist you with a Repair and Return
• Phone-based
technical
support
• After-hour
emergencies
• On-site technical support
• E-mail
support
ml-tac.support@alcatel-lucent.com
• Software and hardware upgrades
TAC
• Module
repair
Repair and Return
• Training
http://www.alcatel-lucent.com>support
–
Technical
Training
Other Services Offered
• Field Services
– Installation and test
• Customized and Comprehensive Service Agreements
• Registration
http://www.alcatel-lucent.com>MyAccess
–
Once
registered
–
From “MyAlcatel” go to “Alcatel Support Documentation”
– Register for access to Documentation and e-mail Update notifications
For Product Change Notices (PCN), Product Documentations, etc.
–
Software
and
Hardware
upgrade
documentation