Wiley Professional Live Communications Server 978-0-471-77321-4 Benutzerhandbuch
Produktcode
978-0-471-77321-4
Introducing Microsoft
Unified Communications
Instant Messaging and integrated voice communications have become an everyday business and a
personal necessity. The demand for Instant Messaging alone has increased dramatically over the
past several years and is predicted to become the preferred communication solution over e-mail in
the near future. Within the past year, billions of instant messages were sent each day, and will cer-
tainly increase due to the overwhelming popularity of having direct, real-time access to colleagues,
friends, and family at the click of a button. Today’s youth, which includes my own children, already
communicate with one another via Instant Messaging using popular applications such as Yahoo
Messenger, AOL Instant Messenger, and MSN Messenger. These applications have also emerged in
small and enterprise businesses as preferred communication tools as a result of the immediate
contact they enable. The use of Instant Messaging in the enterprise is changing the perception of
Instant Messaging as an entertainment solution to a real-world business-critical application.
personal necessity. The demand for Instant Messaging alone has increased dramatically over the
past several years and is predicted to become the preferred communication solution over e-mail in
the near future. Within the past year, billions of instant messages were sent each day, and will cer-
tainly increase due to the overwhelming popularity of having direct, real-time access to colleagues,
friends, and family at the click of a button. Today’s youth, which includes my own children, already
communicate with one another via Instant Messaging using popular applications such as Yahoo
Messenger, AOL Instant Messenger, and MSN Messenger. These applications have also emerged in
small and enterprise businesses as preferred communication tools as a result of the immediate
contact they enable. The use of Instant Messaging in the enterprise is changing the perception of
Instant Messaging as an entertainment solution to a real-world business-critical application.
Of course, as Instant Messaging becomes more prevalent in the business community, security
remains a primary concern. With the new threat of SPIM (Instant Messaging Spam) and Instant
Messaging viruses, IM poses great risks to business organizations. Despite these risks, and along-
side the need for a secure, unified communications solution, many other challenges face business
users today. Based on surveys and polls taken over the past two years, the most common chal-
lenges include the following:
remains a primary concern. With the new threat of SPIM (Instant Messaging Spam) and Instant
Messaging viruses, IM poses great risks to business organizations. Despite these risks, and along-
side the need for a secure, unified communications solution, many other challenges face business
users today. Based on surveys and polls taken over the past two years, the most common chal-
lenges include the following:
❑
Travel
❑
Telecommuting
❑
Distributed teams and global communication
❑
Time-to-market pressures
❑
Access to information and subject matter experts
❑
Cost reduction
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