Etekcity Corporation ESW15-USA Benutzerhandbuch

• Make sure your phone is connected to 

a 2.4GHz WiFi network. Smart outlets 
currently only support 2.4GHz WiFi 

use any available network—even cellular 
data networks—to control the outlet from 

it up.

• Try moving your router closer to your 

outlet (164 ft/50 m  visible range is best).

• Make sure you have turned off MAC 

• Make sure you don’t have more than 10 

devices connected to your router.

• Close and reopen the VeSync app.

• Clear your app cache. 

• Hard reset your outlet—press and hold the 

power button for 15 seconds. Then set up 
your outlet again.

Make sure your router is a dual band 
router (most dual band routers support 
both 5GHz and 2.4GHz networks).

Under your phone settings, set your WiFi 
network to 2.4GHz. Most 5GHz WiFi are 

that does not have “5G” in its name.

Some routers hide the 2.4GHz WiFi 

setting up your 2.4GHz network, please 
contact your router manufacturer for 
support.

suffixed by “_5G,” so select the network

network. If you have trouble finding or

• Refresh the main menu screen (by 

switching between screens or closing and 
reopening the app), and the outlet icon 
should appear on the “My Home” screen.

• Try moving your router closer to your 

outlet (164 ft/50 m visible range is best).

• Check that your Alexa/Google Home is 

working properly.

• Make sure your outlet name is easy to 

say aloud. Avoid using numbers or special 
characters. Different accents or unusual 

Alexa and Google Home to recognize 
device names.

• Try reconnecting your Alexa/Google Home.

• Check to make sure that your WiFi network 

is online.

• Try moving your router closer to your 

outlet (164 ft/50 m visible range is best).

• Hard reset your outlet. First, delete the 

outlet from the VeSync app using the 
Device Settings Menu. Then, press and hold 
the outlet power button for 15 seconds. Set 
up your outlet again to use it.

• Make sure the schedule is still turned on 

(the toggle button should be green, not 
gray).

• Make sure your phone’s Location Services 

are turned on.

• Make sure the outlet is connected to a 

working network and is not offline.

pronunciations can make it difficult for

networks for configuration, but you can

address filtering.

your phone once you’ve finished setting

Etekcity Corporation
1202 N. Miller St., Suite A
Anaheim, CA 92806

Toll-Free: 855-686-3835 
Email: support@etekcity.com

Support Hours 
Monday - Friday 9:00 am - 5:00 pm PT

*Please have your invoice and order
number ready before contacting
Customer Support.

Etekcity warrants all products to be of the 
highest quality in material, craftsmanship, 
and service for a minimum of 1 year, 
effective from the date of purchase. 
Warranty lengths may vary between 
product categories.

This device complies with part 15 of the 
FCC Rules. Operation is subject to the 
following two conditions: (1) this device 
may not cause harmful interference, and 
(2) this device must accept any interfer-
ence received, including interference that
may cause undesired operation.. Any
changes or modifications not expressly
approved by the party responsible for
compliance could void the user's authority
to operate the equipment. NOTE: This
equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interfer-
ence to radio communications. However,

there is no guarantee that interference 
will not occur in a particular installation. 
If this equipment does cause harmful 
interference to radio or television 
reception,which can be determined by 
turning the equipment off and on, the 
user is encouraged to try to correct the 
interference by one or more of the 
following measures: -- Reorient or 
relocate the receiving antenna. -- 
Increase the separation between the 
equipment and receiver. -- Connect the 
equipment into an outlet on a circuit 
different from that to which the receiver 
is connected. -- Consult the dealer or an 
experienced radio/TV technician for 
help. To maintain compliance with FCC’s 
RF Exposure guidelines, This equipment 
should be installed and operated with 
minimum distance between 20cm the 
radiator your body: Use only the supplied 
antenna.

FCC ID:2AB22-ESW15-USA