Iomega Premium Service Plan f/PX4R, 2TB Kit, 3Y, 4h, 24x7 36001 Merkblatt

Iomega

®

 

Network Storage Service Plans

Assure the Availability of Your Network Storage with 
Iomega Support Services

Protect your investment with 
fl exible service plans

www.iomega.com

Winter 2012

Base Service

•  

Free phone and email technical 

support during local business hours

•  

Web support with knowledge base & 

free software updates

•  

Customer-defi ned monitoring and 

support alerts with online case 
logging and tracking

•  

Free Advance Exchange for parts 

replacement

Service Plan Features

•  

Includes base service features, plus 

free unlimited phone and email tech-
nical support (local business hours in 
all languages, 24x7 in English)

•  

On-site spares kit – includes hard 

drive, fan, and power supply, also 
available as a stand alone kit

•  

Next business-day or 4-hour onsite 

service

*

•  

Support Priority

Assuring the availability of your Iomega

®

 StorCenter

™

 Network Storage devices is a critical part of 

your data protection strategy. Iomega has made selecting and obtaining the best level of support 

for the entire life of this product easy and affordable. Getting your service plan from Iomega assures 

dependable delivery of results and lower total cost of ownership of your Iomega network storage 

solution. Iomega service is available 24x7 to protect your network storage technology investment 

with fast, consistent and reliable technical and problem-solving expertise.

Service plans for your Network Storage devices are offered at different levels to best meet your needs.

Base Service

Base Service

 is included free with the StorCenter Network Storage devices and is geared toward 

customers seeking a simple support solution. The Base Service includes the standard 3 year warranty  

along with business hours, phone and email support, plus access to free fi rmware updates, spares 

kits for rackmount products, and Iomega’s award-winning knowledge base. Also included is advance 

hardware replacement, so there is no need to wait for hardware support, and the option to purchase 

self-service spares kits. If you require more than base service, there are additional service plans 

available to suit your specifi c business needs.

Service Plans

If the availability of your network storage equipment is critical to your business, upgrade your base 

service with an Iomega service plan. For desktop network storage devices, select the Desktop Extended 

plan that will add 24x7 technical support and extend the warranty to 5 years. For rackmount network 

storage devices, select from Enhanced or Premium plans to best meet your business needs. When 

your IT resources are limited and availability is critical, both plans ensure 24x7 access to Iomega’s 

technical experts and next-day onsite hardware service. The Premium plan adds 4-hour onsite service 

and includes a strategic spares kit to ensure your business keeps running. Decide the duration you 

need for your service plan and choose from 3 year or 5 year terms.   

 *Available in most geographies, some restrictions apply