HP 403619-B21 Merkblatt

Service and Support

Service and Support

Service and Support

Service and Support

This product is covered by a global limited warranty and supported by HP Services and a worldwide
network of HP Authorized Channel Partners. Additional support may be covered under the warranty or
available for an additional fee. Enhancements to warranty services are available through HP Care Pack
services or customized service agreements.

NOTE:

NOTE:

NOTE:

NOTE: Server Options Limited Warranty includes 1 year Parts.

Care Pack services provide a range of life cycle support options that let you choose the service levels that
meet your business requirements, from basic to mission-critical.

A full range of HP Care Pack hardware and software services are available including:

Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7
days call window with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and
VMware-based IT solutions helping to deliver high level of application availability. Response times
range from 30 mins for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution

HP has introduced a new building block approach which allows customers to purchase the right
coverage at the right time whether purchasing an initial server blade plus enclosure or purchasing
additional ProLiant server blades over time. HP will offer two sets of Care Pack services, one designed to
support the server blade and one designed to support the enclosure.

HP Care Pack services for HP ProLiant Server Blades cover the server blade and all HP branded
hardware options qualified for the server, purchased at the same time or afterwards, internal to the
server.

HP Care Pack services for the c7000 and c3000 Enclosure cover the enclosure, power supplies and
fans. HP qualified rack options are covered by these services when installed within the same rack. HP
Supported Ethernet devices covered include the Ethernet Pass-Through Module, Fibre Channel Pass-
Through Module, Cisco Catalyst 3020 Blade Switch and GbE2c Ethernet Blade Switch.

NOTE:

NOTE:

NOTE:

NOTE: For more information regarding the Blade service portfolio visit our worldwide web site on the
internet at: 

NOTE:

NOTE:

NOTE:

NOTE: For more information on HP Care Pack services, contact any of our worldwide sales offices or
resellers or visit our worldwide Web site on the internet at: 

NOTE: 

NOTE: 

NOTE: 

NOTE: For more complete information on HP Services offerings, customers and resellers, please visit us
at: 

NOTE:

NOTE:

NOTE:

NOTE: Additional information regarding worldwide limited warranty and technical support is available
at: 

(1-1-1) Hardware Warranty - One-year on-site warranty, 8x5, next business day response, installation
not included.
NOTE: 

NOTE: 

NOTE: 

NOTE: The hardware warranty covers firmware and embedded non-saleable software. Saleable
software carries its own warranty, please see below.

Software Warranty: HP warrants only that the software media will be free of physical defects for a period
of ninety (90) days from delivery.

EXCLUSIVE REMEDY:

EXCLUSIVE REMEDY:

EXCLUSIVE REMEDY:

EXCLUSIVE REMEDY: The entire liability of HP and its suppliers and your exclusive remedy for software
that does not conform to this Limited Warranty shall be the repair or replacement of the defective media.

QLogic QMH2462 4Gb FC HBA for HP c-Class

QLogic QMH2462 4Gb FC HBA for HP c-Class

QLogic QMH2462 4Gb FC HBA for HP c-Class

QLogic QMH2462 4Gb FC HBA for HP c-Class

BladeSystem

BladeSystem

BladeSystem

BladeSystem

DA - 12523   Worldwide — Version 7 — May 30, 2008

Page 3