Imagicle Queue Manager Enterprise, 2ch IM164-2L Merkblatt
Produktcode
IM164-2L
The easiest and powerful ACD your Customer Service needs.
The ultimate call dispatcher you have
been ever longing for
been ever longing for
Queue Manager Enterprise is the ACD (Automatic
Call Distribution) for handling and dispatching
incoming telephone calls.
Allows you to actively handle multiple queues,
dispatching calls to different operators according
to specific dispatch algorithms, add customized
courtesy messages according to a time, day and
holiday schedule and to analyze your queues in
detail thanks to the advanced, real time statistics.
The most advanced ACD for any
business
Queue Manager Enterprise improves the way com-
panies handle group calls (ie. sales, administration
or support team) thanks to an application accep-
ting and presenting inbound calls with customiza-
ble messages, that dispatches calls to group agents
using different methods according to: inactivity,
priority, skills.
Queue Manager Enterprise does not require a
software bar for agents. They will just keep on
using their phones to receive calls, log on\off their
group, thus never modifying their habits.
Used in combination with Blue’s Attendant En-
terprise, it provides top efficiency, guaranteeing
operators and supervisors with a total control over
handling inbound telephone traffic. Furthermore,
thanks to the web interface, or from their Blue’s
Attendant Enterprise, supervisors will be able to
check, from any station, the status of queues\
groups and force the login\logout status of the
agents.
Customizable queues and courtesy
messages for all your needs
messages for all your needs
Thanks to a convenient Web interface, you can de-
fine different queues, each made up of a number
of operators, and add different courtesy messages
according to a time, day and holiday schedule, or
even specific events in case offices are closed (ie.
Transfer to voicemail). An inclusive set of professio-
nal messages and courtesy hold music are included
in the application for an immediate use.
QME also allows a smart inbound traffic mana-
gement thanks to an efficient call handling and
dispatch system to operators, by defining call
distribution policies based on inactivity, priority and
other criteria.
Collaboration solutions
ENTERPRISE