Philips DVD player DVP3010 DVP3010/98 Benutzerhandbuch

14 EN

6 Troubleshooting

Warning

 

•

Risk of electric shock. Never remove the casing of the 

player.

To keep the warranty valid, never try to repair 

the player yourself. 

If you have problems using this player, check the 

following points before you request service. If 

you still have a problem, register your player and 

get support at www.philips.com/support. 

If you contact Philips, you will be asked for the 

model and serial number of this player. The 

model number and serial number are on the 

back of this player. Write the numbers here: 

Model No. _____________________________

Serial No. ______________________________
No picture.

•  Refer to the TV user manual for how to 

select the correct video input channel. 

•  If you have turned on the progressive scan 

or changed a TV system setting, switch 

back to the default setting: 1) Press   to 

open the disc compartment. 2) Press 

DISC MENU (for progressive scan) or 

SUBTITLE (for TV system).

No sound output from the TV.

•  Make sure that the audio cables are 

correctly connected between this player 

and  the TV. 

No sound during DivX video playback. 

•  The audio codes are not supported. 
No audio output from the loudspeakers of the 

connected external audio device (for example, 

stereo system, amplifier receiver).

•  Make sure that the audio cables or coaxial 

cable are correctly connected.

•  Switch the external audio device to 

correct audio input source.

Disc cannot be read. 

•  Make sure that this player supports the 

disc (see "Specifications" > "Playable 

media").

•  For a recorded disc, make sure that the 

disc is finalized. 

Files cannot be displayed or read. 

•  Make sure that the number of files or 

folders does not exceed the supported 

limit of this player (maximum 648 files or 

299 folders). 

•  Make sure that this player supports these 

files (see "Specifications" > "File format").

DivX video files cannot be played.

 • Make sure that the DivX video file is 

complete.

 • Make sure that the file extension is correct.

  

DivX subtitles do not display correctly.

 • Make sure that the subtitle file has the 

same name as the DivX video file.

 • Make sure that the subtitle file has an 

extension name supported by this player 

(.srt, .sub, .txt, .ssa, or .smi).

 • Select the character set that supports the 

subtitle (see "Use your DVD player" > 

"DivX videos").

  

DVP3000_3010_98_UM_V1.0.indb   14

2012/7/11   10:16:49