HP Flexible Quantity License Kit 302127-B21 Merkblatt

Produktcode
302127-B21
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Inviting strategic partnerships to the table
MICROS-Fidelio is a leading supplier of enterprise 
solutions to the hospitality industry in 150 countries. It 
combines tailored applications with suitable hardware 
to supply customers with standardized systems 
that reduce IT complexity and improve productivity 
through efficient information exchange. More than 
25,000 hotels and about 310,000 restaurants, 
motels, casinos, arenas, cruise ships, and leisure and 
entertainment businesses employ these customized 
solutions to manage their transactions.
In addition, MICROS-Fidelio has global agreements 
with major organizations – such as the Rezidor Hotel 
Group and the Global Hotel Alliance – to handle 
reservations, check-in and check-out procedures, 
stores, procurement, sales and marketing. Besides 
the hospitality business, the company’s retail division, 
MICROS-Retail, is a leading developer of award-
winning software solutions that offer cross-channel 
functionality to retailers and direct marketers – small 
and large – seeking to optimize transactions from all 
customer touch points.
To reduce IT complexity and improve productivity, 
MICROS-Fidelio provides its customers with a 
complete solution: tailored applications running on 
a standardized IT platform. A major ingredient in 
MICROS-Fidelio’s success, therefore, is its ability to 
create lasting partnerships with the IT companies that 
supply the hardware and software to satisfy MICROS-
Fidelio’s needs.
MICROS-Fidelio is harvesting the benefits of its 
partnership with both HP and Oracle – a partnership 
which safeguards its mission-critical systems through 
totally integrated support and provision of suitable 
hardware, software and service solutions. HP 
Adaptive Infrastructure and Oracle Grid Computing 
technologies ensure that MICROS-Fidelio can offer 
its customers ‘on-demand’ processing of information 
either on-site or via its own data centers. Oracle 
provides the database technology and works in sync 
with HP Factory Express, which deploys and sets up 
the pre-configured systems. Over the last three years, 
MICROS-Fidelio has experienced 50 percent annual 
increase in its hosting business, and expects a return 
on investment (ROI) from its new $6.5 million data 
center within the next three to five years. 
“We are always looking to do more with less as 
we adapt to the changing needs of the hospitality 
business,” explains Peter Stenz, MICROS-Fidelio’s 
Senior Vice President of Strategic Initiatives. “While 
no single provider can satisfy these challenges, 
together HP and Oracle have delivered integrated 
products, services and experiences that power our 
enterprise-wide IT solutions.”
“Our relationship with Oracle goes back to the 1990s 
when we sought advanced technologies to run our 
systems worldwide,” says Pete Simpson, Vice President 
Business Technology, MICROS-Fidelio EMEA. 
“Compared to other vendors at that time, its database 
technology was just so much better and, today, as 
installations get larger and more complex, it still is. 
The Oracle Database 10g simply scales better than 
anything else on the market.”
Totally integrated support
MICROS-Fidelio originally employed several different 
vendors to supply its systems to customers, but 
concerns about the vendors’ varying deployment 
methods led to a move towards standardized 
solutions. While establishing its European call center 
in Ireland, MICROS-Fidelio entered into negotiations 
with HP and worked closely with the HP and 
Oracle technical Pre-Sales teams. The long-standing 
integrated solution and support relationship between 
HP and Oracle was a key consideration, says 
Simpson. 
“We are always looking to do more with less as 
we adapt to the changing needs of the hospitality 
business. While no single provider can satisfy these 
challenges, together HP and Oracle have delivered 
integrated products, services and experiences that 
power our enterprise-wide IT solutions.”
−  Peter Stenz, Senior Vice President of Strategic 
Initiatives, MICROS-Fidelio