ioSafe 910-10841-00 Benutzerhandbuch

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If the Solo is exposed to a disaster such as a flood or fire, you should 
immediately call the ioSafe Disaster Response Team at 1-888-984-
6723 (US & Canada) or 1-530-886-1578 (International) extension 
430. You can also send an email to disastersupport@iosafe.com. The 
professionals at ioSafe can determine the best actions to take to 
protect your valuable information.  In many cases and depending on 
your skills, a self recovery can be performed and provide you with 
immediate access to your information.  In other cases, ioSafe may 
request that the Solo be returned to the ioSafe factory for data 
recovery.  In any case, calling ioSafe is the first step. 
 
The general steps for natural disaster recovery are: 

1.  After the disaster event, obtain physical possession of ioSafe 

device.  If the device has been exposed to a fire, wait for the 
ioSafe device to cool down before obtaining. 

2.  Call ioSafe Disaster Support Team at 1-888-984-6723 (US & 

Canada) or 1-530-886-1578 (International) extension 430 to 
obtain an RMA #