Z Microsystems SL Benutzerhandbuch

Doc# 27-0032UM Rev A Issued 07/05

36

If the Z Microsystems Technical Support Engineer determines that the product needs to 

be replaced, a Customer Service Representative will issue a Return Material Authoriza-

tion (RMA) number. 

An RMA number is required to return a product to Z Microsystems, regardless of the 

reason for the return.
 
The Z Microsystems Customer Service Department/RMA Request Form will ask the cus-

tomer to provide the following information:

•  model number 
•  serial number 
•  problem 
•  return “ship to” address 
•  the name and address of the company department to which we will send 

the invoice (if product is out of warranty or is different from the “ship to” 

address. 

•  phone number and e-mail address of contact 
•  purchase order number

You will be given an RMA number and will be asked to send the  product to:
Z Microsystems 

ATTN.: (RMA#) It is very important to reference the RMA# 

5945 Pacific Center Dr., Suite 505 

San Diego, CA  92121