Symantec Norton Internet Security 2012 21197367 Benutzerhandbuch
Following is an overview of our support offerings:
Chat in real time with a support
representative.
representative.
For more complex technical issues,
chat offers the option to allow a
support representative to connect
remotely to your computer and
resolve your problem. Chat support
is free, with the exception of our
Virus and Spyware Solution
service.
chat offers the option to allow a
support representative to connect
remotely to your computer and
resolve your problem. Chat support
is free, with the exception of our
Virus and Spyware Solution
service.
Chat
Submit your question on our Web
site and receive a response by
email.
site and receive a response by
email.
Email support has a slower
response time when compared to
chat or phone. Email support is
free.
response time when compared to
chat or phone. Email support is
free.
Email
Speak to a support representative
in real time.
in real time.
Phone
To contact a support representative, please visit the
Symantec support Web site at the following URL:
Symantec support Web site at the following URL:
The online support option is displayed first, followed
by the contact options where you can select the type
of support you prefer.
by the contact options where you can select the type
of support you prefer.
Support policy
Symantec recommends that you have the latest version
of the product, as it contains new and enhanced
features for better protection against security threats.
In case of older versions, complimentary support is
offered for a minimum of 2 years. However, technical
of the product, as it contains new and enhanced
features for better protection against security threats.
In case of older versions, complimentary support is
offered for a minimum of 2 years. However, technical
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Service and Support Solutions
Support policy