Panasonic Arbitrator 360 Wartungshandbuch
SERVICE DESCRIPTION
The Arbitrator 360°
™
HD Annual Support and Maintenance Agreement
is a sound investment because it provides software updates and help-desk
support for your organization. Your organization’s representatives
will have direct access to our technical support team for troubleshooting
Arbitrator 360° HD hardware and software operational issues. Software
fixes and updates will be provided electronically during the term of the
agreement. Hardware repair will be performed via Priority Exchange of a
qualified system component or by our National Service Center as outlined
in our Standard Warranty. Panasonic will also pay for shipping to and from
the National Service Center. Please refer to the warranty sheet provided
with each Arbitrator 360° HD for more detailed information.
support for your organization. Your organization’s representatives
will have direct access to our technical support team for troubleshooting
Arbitrator 360° HD hardware and software operational issues. Software
fixes and updates will be provided electronically during the term of the
agreement. Hardware repair will be performed via Priority Exchange of a
qualified system component or by our National Service Center as outlined
in our Standard Warranty. Panasonic will also pay for shipping to and from
the National Service Center. Please refer to the warranty sheet provided
with each Arbitrator 360° HD for more detailed information.
Our agreement provides your organization with the fastest issue-resolution
time because your users will be working directly with Panasonic experts.
Additional VPUs purchased under an active agreement will be put on your
organization’s existing Annual Support and Maintenance Agreement. Annual
maintenance agreements are available in 1-year or 2-year terms. The charge
for your organization’s annual maintenance is based on the total number of
Arbitrator 360° HD VPUs in use. The annual charge will be adjusted based on
additional units purchased during the previous agreement term. Discounted
rates apply for purchases of more than 10 VPUs and for multiple-year agreements.
time because your users will be working directly with Panasonic experts.
Additional VPUs purchased under an active agreement will be put on your
organization’s existing Annual Support and Maintenance Agreement. Annual
maintenance agreements are available in 1-year or 2-year terms. The charge
for your organization’s annual maintenance is based on the total number of
Arbitrator 360° HD VPUs in use. The annual charge will be adjusted based on
additional units purchased during the previous agreement term. Discounted
rates apply for purchases of more than 10 VPUs and for multiple-year agreements.
Panasonic will provide software updates to your organization while covered
under an active agreement. Additional services are available for purchase to
support your organization as operational issues may change the requirements,
whether that means adding a server or moving to a new location.
under an active agreement. Additional services are available for purchase to
support your organization as operational issues may change the requirements,
whether that means adding a server or moving to a new location.
LEARN MORE
1.855.323.8787
arbitrator360.com
arbitrator360.com
©2014 Panasonic Corporation of North America. All rights reserved. Arbitrator 360° HD Maintenance/Support Flyer_11/14
SKU
DESCRIPTION
CF-SVCARB2AMA1Y
1-Year Maintenance Agreement per VPU (up to 10)
1
CF-SVCARB2AMA2Y
2-Year Maintenance Agreement per VPU (up to 10)
1
1
Does not include Modular Software Applications.