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Appendix C: Service and Support Solutions

Symantec offers two technical support options for help with installing, configuring, or 
troubleshooting Symantec products:

•

Online Service and Support

Connect to the Symantec Service & Support Web site at http://service.symantec.com, 
select your user type, and then select your product and version. You can access hot 
topics, Knowledge Base articles, tutorials, contact options, and more. You can also 
post a question to an online Technical Support representative.

•

PriorityCare telephone support

This fee-based (in most areas) telephone support is available to all registered 
customers. Find the phone number for your product at the Service & Support Web 
site. You’ll be led through the online options first, and then to the telephone contact 
options.

When Symantec announces that a product will no longer be marketed or sold, telephone 
support is discontinued 60 days later. Technical information may still be available through 
the Service & Support Web site at: http://service.symantec.com

If your Symantec product includes virus, firewall, or Web content protection, you may be 
entitled to receive updates via LiveUpdate. Subscription length varies by Symantec 
product.

After your initial subscription ends, you must renew it before you can update your virus, 
firewall, or Web content protection. Without these updates, you will be vulnerable to 
attacks.

When you run LiveUpdate near the end of your subscription period, you are prompted to 
subscribe for a nominal charge. Simply follow the instructions on the screen.