Lucent Technologies Definity Enterprise Communication Server 8.2 Benutzerhandbuch
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
628
Feature Access Code
17
Auto-In Access Code
Enter the code the agent must dial to become automatically available to receive
another ACD call each time a call is released.
another ACD call each time a call is released.
Aux Work Access Code
Enter the code the agent must dial when the agent will be performing non-ACD
activities.
activities.
Login Access Code
Enter the code the agent must dial to gain access to the ACD functions. This is a
system-wide code for all ACD agents.
system-wide code for all ACD agents.
Logout Access Code
Enter the logout code the agent must enter to exit ACD. This is a system-wide
logout code for all ACD agents.
logout code for all ACD agents.
Manual-In Access Code
Enter the code the agent must dial to receive a single, new ACD call upon the
completion of an ACD call.
completion of an ACD call.
NOTE:
The following two fields appear only if Service Observing (Remote/By
FAC) on the System Parameters Customer-Options screen is
FAC) on the System Parameters Customer-Options screen is
y
.
Service Observing Listen Only Access Code
Enter the code that must be dialed to allow a station with Service Observing
permission (COR) to listen to other agent ACD calls without being heard on the
ACD call.
permission (COR) to listen to other agent ACD calls without being heard on the
ACD call.
Service Observing Listen/Talk Access Code
Enter the code that must be dialed to allow a station with Service Observing
permission (COR) to both listen and be heard on an ACD call.
permission (COR) to both listen and be heard on an ACD call.
NOTE:
The following two fields appear only if Expert Agent Selection (EAS)
Enabled is optioned on the Feature-Related System-Parameters screen.
Enabled is optioned on the Feature-Related System-Parameters screen.
Add Agent Skill Access Code
Enter the digits an agent must dial to be able to add a skill to their current skill set.