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Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-61
DA_RELEASE
2
Database tables
2
The DA_RELEASE item appears in the following database tables:
Agent tables
The number of direct agent ACD calls released or dropped by the agent
before the far end released. Requires an ECS with the ASAI or EAS
feature for direct agent calling.
before the far end released. Requires an ECS with the ASAI or EAS
feature for direct agent calling.
This is a cumulative item.
DA_SKILL
(real-time)
(real-time)
2
Database tables
2
The DA_SKILL item appears in the following database tables:
Agent tables
The skill currently assigned as the agent’s direct agent skill. Direct agent
calls to the agent are queued to this skill. Requires a Generic 3 switch
with the ASAI or EAS feature for direct agent calling.
calls to the agent are queued to this skill. Requires a Generic 3 switch
with the ASAI or EAS feature for direct agent calling.
This is a status item.
DACALLS_FIRST
(real-time)
(real-time)
2
Database tables
2
The DACALLS_FIRST item appears in the following database tables:
Agent tables
Indicates if a percent allocated agent (PCNT) has requested direct agent
calls first. Values are: 1 = YES, 0=NO. Requires a DEFINITY ECS R6 or
later with EAS.
calls first. Values are: 1 = YES, 0=NO. Requires a DEFINITY ECS R6 or
later with EAS.
This is a status item.